FAQs

Frequently Asked Questions

1. What is Ruelle?

Ruelle is a women’s fashion brand designed to elevate everyday comfort. Our pieces blend feminine silhouettes with premium fabrics that shape, flatter, and feel incredible.

2. How do I place an order?

Simply choose your item, select your size, and proceed to checkout. If you need help choosing a size, feel free to contact us at our Instagram Shop Ruelle or at our Email shopruellle@gmail.com.

3. What payment methods do you accept?

We accept major debit/credit cards and other secure online payment options available at checkout.

4. How long does shipping take?

Orders typically ship within 5 business days. Delivery time depends on your location and courier.

5. Do you offer Exchanges?

Yes, we offer easy and fast exchanges, if the items are available and within the same offer/price period. Contact us on Social Media to request an exchange.

6. How do I start a return or exchange?

Simply email us at shopruellle@gmail.com with your order number, and our team will assist you.

7. How do I know my size?

Each product page includes a detailed size guide. If you're still unsure, contact us and we’ll help recommend the best fit.

8. What materials do you use?

We use premium, high-quality fabrics like Melton, soft knits, and tailored blends that provide comfort, warmth, and flattering structure.

9. Are the colors in the photos accurate?

We strive to represent colors as accurately as possible. Slight variations may occur due to lighting and screen settings.

10. How can I contact customer support?

You can reach us anytime at:
📧 shopruellle@gmail.com